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Home>Return Policy
 

Return Policy

RETURN POLICY: We will accept returns on items that are in new, unused condition, and still in original packaging with all tags attached.  For health reasons, the following items may NOT be returned or exchanged under any circumstances: Masks, makeup, wigs, prosthetic masks and appliances, and teeth. All items purchased from our Clearance section are not eligible for return. All returns MUST BE authorized by our customer service department prior to your sending it back, so please call us toll-free at 1-877-8-ASYLUM (1-877-827-9586) so that you can receive a return authorization number to include with your item. Shipping costs are not refundable. 

Timeframe for Returns: 
Please check your item immediately upon receipt and report any need for an exchange, including damage and fit, within one week. Further information on how to proceed with the return will be provided by our customer service department if your item meets these policy requirements.